Preamble

Top Gravures© is a trademark registered with the INPI.

Siret: 53029946000044
CLERC Hervé – APE code: 1813Z
Head office: Top Engravings – 46 rue des Vannes
10800 St Julien Les Villas
(France)
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The order of products presented in the electronic catalog of Top Gravures is subject to the acceptance by the customer of all the General Conditions of Sale set out below.

Acceptance

The acceptance by the customer of these conditions is materialized by his electronic signature, materialized by the "validation click", as well as by the communication of his bank details for the purpose of payment of his order. This electronic signature has the value of a handwritten signature between the parties. This double approach is equivalent for the customer to acknowledge that he has fully understood and that he approves without reservation all of these conditions.

Before placing an order you will be asked to open an account to have your delivery details.

Products

The presentation photographs illustrating the products offered in the electronic catalog of Top Engravings tend to describe and present the items with the greatest accuracy. However, a supplier may be required to slightly modify an item, in particular to improve its quality. Therefore these photographs cannot be considered as entering into the contractual field and the minimal variations in the representation of the articles can neither engage the responsibility of Top Gravures nor affect the validity of the sale. The visual provided during the engraving simulation is not contractual. There may be slight differences due to the digital writing and the realization of the engraving,

AVAILABILITY

Our product offerings and prices are valid as long as they are on the site, within the limit of available stocks. Information on the availability of the products is provided to the customer at the time of placing his order. In the event of unavailability after placing an order, we will inform the customer by e-mail and we undertake either to supply him with replacement items with characteristics and qualities similar or superior to a price equal or higher, or to reimburse if his bank account has been debited.

Order

Automatic recording systems are considered as proof of the nature, content and date of the order; Top Gravures confirms the acceptance of his order to the customer at the email address that he will have communicated. The sale will only be concluded once the order has been confirmed. The products can only be delivered to the delivery address indicated by the customer during the ordering process. The information stated by the customer, when taking the order, commits the latter: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be to deliver the product.

Delivery

After confirmation of the order, Top Gravures undertakes to deliver by post all the references ordered by the buyer.

The customer must notify the carrier and Top Gravures of any reservations about the product delivered (damaged package, already opened, etc.) within three days of receipt of the product.

In case of apparent defects, the customer has the right of return under the conditions stipulated in this document.

Delivery costs are offered for metropolitan France, from 119 euros including tax of purchases, and for Europe, from 209 euros including tax of purchases.

Force majeure

The following are considered as cases of force majeure releasing the seller from his obligation to deliver: war, riots, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the recipient's risk and peril. The customer is required to check his package on arrival. He has a period of 48 hours to make any reservations with the carrier in the event of missing items or damage.

retraction

In accordance with article L 121-16 of the Consumer Code, the customer has a period of 7 clear days from delivery to return to Top Gravures any items that do not suit you, with the exception of items sales, or personalized items, for exchange or refund, without penalty except for shipping costs.

Returns must relate to new items in their original packaging, accompanied by all their possible accessories, instructions for use and documentation. Returns should be sent to the address listed on this page:
Items returned incomplete, damaged, damaged or soiled are not taken back.
In the event of abnormal or abusive returns, Top Gravures reserves the right to refuse a subsequent order.

In the event of exercise of the right of withdrawal, Top Gravures is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. Reimbursement is due within a maximum period of 15 days.

Price

The price is expressed in euros (€).

The price indicated on the product sheets does not include transport.

The price invoiced to the customer is the price indicated on the order confirmation sent by Top Gravures; this price is expressed with all taxes included for France; it includes the price of the products, the costs of handling, packaging and storage of the products, the costs of transport and commissioning.

Top Gravures reserves the right at any time to be able to modify the prices. However, for any accepted order, Top Gravures guarantees the prices applied on the date of confirmation of the order.

Payment

The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In case of refusal of the said centers, the order will be automatically canceled and the customer notified by e-mail. You can pay by check or credit card. Transactions are secured by Crédit Agricole E-transactions or by Paypal.

Customer Service

For any information or question, please contact us by mail.

Intellectual property rights

The site is the property of Top Gravures in its entirety, as well as all the rights relating thereto.

All texts, works, illustrations and images reproduced on Top Gravures are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code.

Any reproduction, in whole or in part, of the site is systematically subject to the authorization of Top Gravures.

Responsibility

The products offered comply with the French legislation in force and the standards applicable in France.

Privacy Policy

The information of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. The lack of information leads to the non-validation of the order.

The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with Top Gravures

Top Gravures undertakes not to disclose to third parties, free of charge or with compensation, the information communicated by the customer. These are confidential. They will only be used for the processing of the customer's order and in order to reinforce and personalize the communication of the products reserved for the customers of Top Gravures, in particular by newsletters of Top Gravures to which the customer would have subscribed as well as in the framework of the personalization of the site according to your centers of interest.

Our site is also designed to best meet the needs of our customers and that is why we use cookies. These are intended to signal the customer's visit to our site and are only used by Top Gravures for the purpose of improving the personalized service intended for the customer.

Updated the 12 February 2019.