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As we approach the end-of-year holidays, we are committed to shipping under crafted 24h (departure workshop) all your orders validated.

TERMS OF SALES

Preamble:
Top Engravings © is a registered trademark of the INPI.

Siret: 530 299 460 00028
CLERC Hervé -
APE code: 9003A
Head Office: Top Engravings - le gros chêne 53940 AHUILLE (France)

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Preamble:

The ordering of products presented in the electronic catalog of Top Engravings is subject to the acceptance by the customer of the whole of the General Terms and Conditions set out below.

1. Acceptance

The acceptance by the customer of the present conditions is materialized by his electronic signature, concretized by the "click of validation", as well as by the communication of his bank details for the purpose of payment of his order. This electronic signature has the value of a handwritten signature between the parties. This twofold approach is tantamount to the client acknowledging that he has taken full knowledge and that he fully approves all of these conditions.

Before placing an order you will be asked to open an account to have your delivery details.

2. Products

The presentation photographs illustrating the products proposed in the electronic catalog of Top Engravings tend to describe and present the articles with the greatest accuracy. However, a supplier may be required to slightly modify an article, in particular to improve its quality. Therefore these photographs can not be considered as entering the contractual field and the minimal variations in the representation of the articles can neither incur the responsibility of Top Gravures nor affect the validity of the sale. The visual supplied during the simulation of the engraving is not contractual. There may be slight differences due to digital writing and engraving,

3. Contact us

Our product offerings and prices are valid as long as they are on the site, within the limit of available stocks. Information on the availability of the products is provided to the customer at the time of placing his order. In the event of unavailability after placing an order, we will inform the customer by e-mail and we undertake either to supply him with replacement items with characteristics and qualities similar or superior to a price equal or higher, or to reimburse if his bank account has been debited.

4. Order

Automatic registration systems shall be deemed to be proof of the nature, content and date of the order; Top Engravures confirms the acceptance of its order to the customer at the e-mail address that it will have communicated. The sale will only be concluded after confirmation of the order. Products can only be delivered to the delivery address indicated by the customer during the ordering process. The information stated by the customer, when taking an order, binds the customer: in the event of an error in the addressee's address details, the seller can not be held responsible for the impossibility of delivering the product.

5. Delivery

After confirmation of the order, Top Gravures agrees to deliver by post, all references ordered by the buyer.

The customer must notify the carrier and Top Gravures of any reserve on the delivered product (damaged package, already opened ...) within three days of receipt of the product.

In case of apparent defects, the customer has the right of return under the conditions stipulated in this document.

The shipping costs are offered for metropolitan France, from 109 euros TTC of purchases, and for Europe, from 209 euros TTC of purchases.

6. Force majeure

Are considered as cases of force majeure unloading the seller of his obligation to deliver: war, riot, fire, strikes, accidents and the impossibility of being supplied. Goods always travel at the recipient's own risk. The customer is obliged to check his package upon arrival. It has a period of 48 hours to make any reservations with the carrier in case of missing or degradation.

7. retraction

In accordance with article L 121-16 of the Consumer Code, the customer has a period of 7 days from the delivery to return to Top Engravings the articles that would not suit you, with the exception of the articles sales, or personalized items, for exchange or refund, without penalty with the exception of postage.

Returns must be for new items in their original packaging, accompanied by any accessories, instructions and documentation. Returns must be sent to the address indicated on this page:
Items returned incomplete, damaged, damaged or soiled are not taken back.
In the event of abnormal or abusive returns, Top Gravures reserves the right to refuse a subsequent order.

In case of exercise of the right of retraction, Top Engraving is obliged to reimburse the sums paid by the customer, without expenses, except the expenses of return. The refund is due within a maximum period of 15 days.

8. Price

The price is expressed in euros (€).

The price indicated on the product sheets does not include transport.

The price charged to the customer is the price indicated on the confirmation of order sent by Top Engravings; this price is expressed all taxes included for France; it includes the price of products, handling, packing and storage costs, transportation and commissioning costs.

Top Engravings reserves the right at any time to modify prices. However, for any order accepted, Top Engravures guarantees the prices charged on the date of confirmation of the order.

9. Payment

The order validated by the customer will be considered effective only when the banks of payment bank concerned have given their agreement. In case of refusal of the centers, the order will be automatically canceled and the customer notified by e-mail. You can pay by check or credit card. Transactions are secured by E-transactions of Crédit Agricole or by Paypal.

10. Customer Service

For any information or question, please contact us by mail.

11. Intellectual property

The site is the property of Top Engravings in its entirety, as well as all related rights.

All texts, works, illustrations and images reproduced on Top Engravings are reserved under copyright and intellectual property rights and for the whole world. As such, and in accordance with the provisions of the Intellectual Property Code, only use is permitted for private use, subject to different or even more restrictive provisions of the Code of Intellectual Property.

Any reproduction, integral or partial of the site, is systematically subjected to the authorization of Top Engravings.

12. responsabilité

The products offered comply with the French legislation in force and the standards applicable in France.

13. Privacy Policy

The information of the personal information collected for the purpose of distance selling is obligatory, this information being indispensable for the processing and the routing of the orders, the establishment of invoices and contracts of guarantee. Failure to provide information leads to the non-validation of the order.

The customer has the right to access, modify, rectify and delete data concerning him (article 34 of the law of 6 January 1978), which he can exercise with Top Engravings

Top Engravures undertakes not to disclose to third parties, free of charge or with counterparty, the information communicated by the customer. These are confidential. They will only be used to process the customer's order and to reinforce and personalize the communication of the products reserved to Top Gravures customers, in particular by newsletters from Top Engravings to which the customer subscribed and in the personalization of the site according to your interests.

Our site is also designed to best meet the needs of our customers and that is why we make use of cookies. These are intended to signal the passage of the customer on our site and are only used by Top Engravings in order to improve the personalized service that is intended for the customer.

Update the 29 May 2018.

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